manner. Manage , coordinate, and track the customer service team activities to achieve agreed plans, targets support to fellow administration team as and when required. Timely and accurate administration of customer operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence
manner. Manage , coordinate, and track the customer service team activities to achieve agreed plans, targets support to fellow administration team as and when required. Timely and accurate administration of customer operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply Education: Diploma or Bachelor's degree in Business Administration will be advantageous, Communications, or a and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply Education: Diploma or Bachelor's degree in Business Administration will be advantageous, Communications, or a and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
recommending and implementing "fit for purpose" financial plans and solutions Provide appropriate financial advice
recommending and implementing "fit for purpose" financial plans and solutions Provide appropriate financial advice
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through