update all records and contact history and ensure data accuracy and integrity; Awareness of work surroundings Ability to work in a team environment; Ability to capture data for analytical reporting; Ability to manage
update all records and contact history and ensure data accuracy and integrity; Awareness of work surroundings Ability to work in a team environment; Ability to capture data for analytical reporting; Ability to manage
contact.
client whilst not incurring too much travel costs. Capture information on Astea i.e. the call management system
(SLAs) and operational metrics. Analyse performance data to identify trends, opportunities, and areas for analytical skills with the ability to interpret data and make strategic recommendations. Excellent communication
complaints • Maintain customer records and enter data into computer • Calling customers to advise them
documented and updated regularly. Identify material and data that can be published as a knowledge base which improve performance of team based on statistics/data analysis. People and Expectations Manage people