to the Manager you will be responsible for: Respond to inbound calls and initiate outbound calls to assist rescheduling, or cancellations. Manage inbound and outbound emails, live chats, and calls to facilitate bookings Qualification's and experience: 2-5 years experience in a call centre environment Excellent communication skills, both Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Basic knowledge
to the Manager you will be responsible for: Respond to inbound calls and initiate outbound calls to assist rescheduling, or cancellations. Manage inbound and outbound emails, live chats, and calls to facilitate bookings Qualification's and experience: 2-5 years experience in a call centre environment Excellent communication skills, both Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Basic knowledge
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
experience in a customer service agent/ contact centre agent role Evidence of sufficient experience to
City, Tygervalley (Bellville) and Cape Town City Centre. You must be able to work, shifts, weekends and service throughout the rental process. Reservation Management: Handle customer reservations, including booking
City, Tygervalley (Bellville) and Cape Town City Centre. You must be able to work, shifts, weekends and service throughout the rental process. Reservation Management: Handle customer reservations, including booking
databases Customer relationship building & management Problem solving tasks during shift Handling and related queries Performing extra tasks given by managers / shift supervisors as required Essential Criteria: