branch. In this role, you will be responsible for managing customer queries and escalations, ensuring smooth environment. Employee Management: Overseeing and managing team members effectively. Customer Service: Handling customer efficiently. Reporting: Generating reports for management to track performance and trends. Task Delegation: and implement customer service policies and procedures Monitor customer service representatives' performance Analyse customer service trends and recommend improvements Train and onboard new customer service representatives
address and implement improvements on client service given Monitor all feedback Ensure all processes indicators Skills: Proven experience in a customer service or customer relations role, preferably in the automotive automotive industry. Strong leadership and team management skills. Excellent communication and interpersonal effectively. Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. Knowledge Knowledge of automotive products, services, and industry trends. Ability to work in a fast-paced environment
Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal orientated Attention to detail Deadline driven Customer service orientation and good telephone manner High stress
Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal orientated Attention to detail Deadline driven Customer service orientation and good telephone manner High stress
Company world-class products with excellent customer service Duties: Capture full and complete quotations in independently. Must be able to work under pressure and manage high volumes of work.
Company world-class products with excellent customer service Duties: Capture full and complete quotations in independently. Must be able to work under pressure and manage high volumes of work.
Reference: JHB002260-A2-1 The Customer Care Manager for my International client, will ensure the effective Farm functioning. Added advantage in Project management certification. Sound Knowledge of aftersales Knowledge of Business Operations, Dealer Management and Customer Management R 900000 - R 1200000 - Annually
someone with: Knowledge of Relevant Products Time Management Analytical Thinking Understand Compliance in Accreditation) NQF 5 Diploma (Preferable Wealth Management) Class of Business Certification (Yearly) Must
someone with: Knowledge of Relevant Products Time Management Analytical Thinking Understand Compliance in Accreditation) NQF 5 Diploma (Preferable Wealth Management) Class of Business Certification (Yearly) Must