customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance Treating Customer Experience model. Monthly reporting on Treating Customer Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical degree and post-graduate qualification Previous experience in working with client and/or intermediary service
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
role is to create the highest level of customer experience for a defined group of customers, to promote criticalities • Managing of tickets from the OCE system. Assists others in the management of assigned customer accounts comparative analysis. Qualifications, Skills & Experience: • Degree or relevant qualification will be an (preferably in Business Administration) • 1–3-year experience in Customer Service roles/ order processing and Maintenance • Technical background and previous experience in Sales Company / international context will be a
with following up on outstanding clearances and assisting with queries. Accurate calculation of clearance previous owners details Assist with follow ups, contact clients to verify details, assist attorneys / clients : Matric Previous customer service/telephone experience Competencies : Interpersonal Skills Communication Strong financial acumen Negotionable, depending on experience and/or qualification
with following up on outstanding clearances and assisting with queries. Accurate calculation of clearance previous owners details Assist with follow ups, contact clients to verify details, assist attorneys / clients : Matric Previous customer service/telephone experience Competencies : Interpersonal Skills Communication Strong financial acumen Negotionable, depending on experience and/or qualification
progressive and creative organization specializing in Sales, Marketing, Training & Development and Brand Activations. With a focus on bridging the gap between Sales and Marketing, we provide clients with a competitive customer inquiries and complaints Customer Support experience Computer Literacy and proficiency in relevant team Organizational and multitasking abilities Experience in a call center or customer service role is
Description Internal Sales Support Salary R20 000 – 35 000CTC Location: Johannesburg The purpose of the support to the External Sales Representative, and convert inquiries into Sales by answering inbound telephone availability and advise the expected date of Receipt. Sales Orders must be captured on Syspro within receipt month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc Literacy is essential (MS Office) label or packaging experience is essential. Excellent interpersonal and communication
Description Internal Sales Support Salary R20 000 – 35 000CTC Location: Johannesburg The purpose of the support to the External Sales Representative, and convert inquiries into Sales by answering inbound telephone availability and advise the expected date of Receipt. Sales Orders must be captured on Syspro within receipt month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc Literacy is essential (MS Office) label or packaging experience is essential. Excellent interpersonal and communication
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails customer callers are assisted with the information they require/desire and process the sales on the new customer's Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell training information as required. Maintain a high sales conversion rate. Provide good quality information Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first contact