Call Centre Job At Mbd Jobs in Johannesburg
- Sandton (3)
- Johannesburg (2)
- Randburg (2)
- South Africa (2)
Customer service / support
- The Individual Touch (2)
- Time Personnel (2)
- Tracker (2)
- Business Capital Group (1)
- Car Time Midrand (1)
- Levelup Ltd (1)
- Permanent
Call Centre Manager Sandton
Business Capital Group
Sandton
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
share this job on whatsappContact Centre Advisor Sandton
The Individual TouchSouth Africa
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Contact Centre Advisor Market Related
The Individual TouchSouth Africa
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Retention Consultant Randburg
TrackerRandburg
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Retention Consultant X 11 Positions
TrackerRandburg
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Conference Customer Liaison Specialist
Time PersonnelSandton
to completion Setup of system for the conference call required by the client Accuracy in ensuring the lead on assigned conferences calls Scanning active conferences Answer any calls throughout the day including Relation calls Transferring Clients to their calls Being lead operator on any Investor Relation call Responsible
Customer Specialist Sandton
Time PersonnelSandton
to completion Setup of system for the conference call required by the client Accuracy in ensuring the lead on assigned conferences calls Scanning active conferences Answer any calls throughout the day including Relation calls Transferring Clients to their calls Being lead operator on any Investor Relation call Responsible
Workshop Manager, Assistant Service Advisor
Car Time MidrandJohannesburg
Attractive packages with fringe benefits bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime
Support Desk Agent Johannesburg
Levelup LtdJohannesburg
interactions, social media posts, inbound/outbound calls, and walk-in escalations. Support Desk Services:
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