North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
Success, Account Management, or a similar customer-focused role. Bachelor’s degree in finance, Business
r />EMPLOYMENT TYPE : Permanent
SECTOR : Finance
BASIC SALARY : Market Related
START DATE
Perform customer verifications Set up new customer accounts Process orders, forms, applications and requests issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions PowerPoint Experience with Pastel or Sage or similar accounting program Knowledge of customer service principles
Perform customer verifications Set up new customer accounts Process orders, forms, applications and requests issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions PowerPoint Experience with Pastel or Sage or similar accounting program Knowledge of customer service principles
Local/regional offices. Problem deliveries, mailing accounts with futile trip charge. Follow up on outstanding respective regions as well as quotes done for non-account clients. Run delivery reports by customer as and
Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility (OFF)
Shifts move forward by 1 hour to account for Daylight Savings
Please note:
others in the management of assigned customer accounts including supporting team members by interpreting Supports in providing oversight for assigned customer accounts. • Suggests mutually acceptable solutions to customer
others in the management of assigned customer accounts including supporting team members by interpreting Supports in providing oversight for assigned customer accounts. • Suggests mutually acceptable solutions to customer
Local/regional offices. Problem deliveries, mailing accounts with futile trip charge. Follow up on outstanding respective regions as well as quotes done for non-account clients. Run delivery reports by customer as and