Printer Technician / IT Service Controller needed in a Large IT / Office Automation Company based in communication with clients regarding non completed repair jobs advising of technician allocated and estimated filing thereof Daily Invoicing of jobcards where repair services rendered is not covered by existing service invoices generated Invoicing of parts used in repairs from jobcards submitted by technicians Cyclecounting of routine maintenance jobcards Monitoring of printer/device generated alerts and taking corrective action
will also be required to assist with the repair of printers from time to time depending on the workload communication with clients regarding non completed repair jobs advising of technician allocated and estimated spares used and other repair data on the CRM system Invoicing of jobcards where repair services rendered Monitoring of printer/device generated alerts and taking corrective action Performing printer repairs at customers EXPERIENCE 1 Year service Controller 1 Year printer repair field technician R15 000 CTC R 1000 performance
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed (Receiving) •Repairs - check completed lists. •Repairs – check receiving trip sheet sign over. •Repairs – check documentation is in order. •Check on repair paperwork vs physical machine vs repair trip sheet. Monitor Reverse and reverse logistics. •Check that repair list corresponds with repair receiving check list. Housekeeping:
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed (Receiving) •Repairs - check completed lists. •Repairs – check receiving trip sheet sign over. •Repairs – check documentation is in order. •Check on repair paperwork vs physical machine vs repair trip sheet. Monitor Reverse and reverse logistics. •Check that repair list corresponds with repair receiving check list. Housekeeping:
and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit Weekly reporting Make sure the branch office & repair cage is always neat & tidy. Matric MS Office
and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit Weekly reporting Make sure the branch office & repair cage is always neat & tidy. Matric MS Office
proper vehicle maintenance. As an auto service and repair group, they assist clients to keep their vehicles by performing preventative maintenance, general repairs and safety checks. My client is currently looking customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines
proper vehicle maintenance. As an auto service and repair group, they assist clients to keep their vehicles by performing preventative maintenance, general repairs and safety checks. My client is currently looking customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines
customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service
customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service