and initiate outbound calls to assist with daily bookings, rescheduling, or cancellations. Manage inbound outbound emails, live chats, and calls to facilitate bookings, address queries, and resolve basic issues. Provide fundamental information about company services and booking procedures. Aid customers and in navigating and Familiarity with using apps and websites for service bookings is a plus.
and initiate outbound calls to assist with daily bookings, rescheduling, or cancellations. Manage inbound outbound emails, live chats, and calls to facilitate bookings, address queries, and resolve basic issues. Provide fundamental information about company services and booking procedures. Aid customers and in navigating and Familiarity with using apps and websites for service bookings is a plus.
problems/educate clients whenever necessary. Check daily booking summary list and rectify errors where required Perform after hours Navis duties as scheduled. Bookings & Quotations Quote rates in consultation with Client Services Manager and Assistant Manager Check booking confirmations before they are emailed to clients notable developments, i.e New Clients, exceptional bookings, cancellations, dissatisfaction, and other client
problems/educate clients whenever necessary. Check daily booking summary list and rectify errors where required Perform after hours Navis duties as scheduled. Bookings & Quotations Quote rates in consultation with Client Services Manager and Assistant Manager Check booking confirmations before they are emailed to clients notable developments, i.e New Clients, exceptional bookings, cancellations, dissatisfaction, and other client
Understand policy terms, coverage options, and exclusions. Keep updated with industry regulations and company Understand policy terms, coverage options, and exclusions. Keep updated with industry regulations and company
Understand policy terms, coverage options, and exclusions. Keep updated with industry regulations and company Understand policy terms, coverage options, and exclusions. Keep updated with industry regulations and company
liaison Determining repair timelines Scheduling and booking appointments Estimating costs Conducting inspections
contracts where applicable. Pre-assessing all bookings for the next day. Offering customers a pre-assessment any delays. Creating repair orders. Arranging booking reminders. Planning routes and ensuring driver
by also managing the online appointment system. Book Customers vehicles in by filling in the required info and perform inspections on vehicles being booked in. Promote Services- by promoting sales for the
by also managing the online appointment system. Book Customers vehicles in by filling in the required info and perform inspections on vehicles being booked in. Promote Services- by promoting sales for the