area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner are met. Key focus is to support the client's product adoption, growth, and retention. Manage the tickets negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to
/>RESPONSIBILITES:
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and
servicing and repairs on site
Opening and managing Jobs on internal system (SMS)
Creating of
department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition
/>Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group
/>Gathering information
Team Work
Quality Management
Organizational Support - Follows policies