requests and unresolved issues to the designated resource through the workflow tools. Keep records of customer requests and unresolved issues to the designated resource through the workflow tools. Keep records of customer Education / Qualifications Matric BCom Financial Knowledge Computer literate with Microsoft Office, Microsoft Outlook and Microsoft Excel, Cloud Billing Systems knowledge Experience Previous experience in advanced Customer
daily monitoring, coaching & support. Very knowledgeable on all aspects of the products, processes and MANAGEMENT (35%) • Ensure high standards of product knowledge and adherence to documented processes. • Monitor up to date with the relevant information and knowledge of all company products, policies, procedures economical and transparent use of financial and other resources (Performance) • Contributes to the budget preparation beneficial (advantageous) TECHNICAL COMPETENCIES (Knowledge/Systems/Legislation) BEHAVIOURAL COMPETENCIES
development opportunities to broaden product knowledge and refine customer service abilities. Ensure feedback where necessary. Act responsibly with work resources and ensure cost containment measures are practiced customer issues. Proficient in MS Office. Technical knowledge and comprehension of software applications. Keen
development opportunities to broaden product knowledge and refine customer service abilities. Ensure feedback where necessary. Act responsibly with work resources and ensure cost containment measures are practiced customer issues. Proficient in MS Office. Technical knowledge and comprehension of software applications. Keen
requests and unresolved issues to the designated resource Manage customers' accounts Keep records of customer Pastel or Sage or similar accounting program Knowledge of customer service principles and practices and stores Ability to type efficiently and effectively Knowledge of administrative procedures Company system and
requests and unresolved issues to the designated resource Manage customers' accounts Keep records of customer Pastel or Sage or similar accounting program Knowledge of customer service principles and practices and stores Ability to type efficiently and effectively Knowledge of administrative procedures Company system and
exceptional service. Act responsibly with work resources and ensure cost containment measures are practiced policies, standards, and best practices. Scheduling resources to meet customer service delivery requirements
exceptional service. Act responsibly with work resources and ensure cost containment measures are practiced policies, standards, and best practices. Scheduling resources to meet customer service delivery requirements
years working experience is essential.
analysing and resolving concerns timeously utilising resources from other departments, information systems and