requirements Contact members regarding enquiries, required documents and contact details Liaise with other other departments to resolve queries Liaise with brokers and medical service providers regarding queries Treating Customers Fairly (TCF) Pays attention to detail Computer literate – Intermediate MS Office. Market
requirements Contact members regarding enquiries, required documents and contact details Liaise with other other departments to resolve queries Liaise with brokers and medical service providers regarding queries Treating Customers Fairly (TCF) Pays attention to detail Computer literate – Intermediate MS Office. Market
ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of ensure the functionality and coordination of the department.
ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of ensure the functionality and coordination of the department.
time Escalate complex issues to the relevant departments Any other duties as assigned by the company from shows a positive response to change Attention to detail and accuracy Knowledge of customer service principles
time Escalate complex issues to the relevant departments Any other duties as assigned by the company from shows a positive response to change Attention to detail and accuracy Knowledge of customer service principles
Contact Centre Team Coach
Based
also expected to work within all teams of the Contact Centre to ensure that the Customer Experience is
performance according to KPI’s in conjunction with Contact Centre Manager on a regular basis
inquiries ensuring all parties are supplied with detailed feedback • Responds to customer inquiries by understanding of complaints • Answering/responding to inbound contact from customers professionally and responding to inbound client contacts to the appropriate resources when necessary • Accurate recording details of comments taken • Adhere to contact centre schedules and protocols • Provide first time client contact resolution where
inquiries ensuring all parties are supplied with detailed feedback • Responds to customer inquiries by understanding of complaints • Answering/responding to inbound contact from customers professionally and responding to inbound client contacts to the appropriate resources when necessary • Accurate recording details of comments taken • Adhere to contact centre schedules and protocols • Provide first time client contact resolution where
teams within a department, and monitor productivity