automotive industry seeks for Customer Service Consultant to join their team Customer complaint and query handling handling and Customer case management. Building and maintaining relationships with the dealer network.
automotive industry seeks for Customer Service Consultant to join their team Customer complaint and query handling handling and Customer case management. Building and maintaining relationships with the dealer network.
same role Drivers license Duties: Customer Interaction: Greeting customers, scheduling service appointments professional manner. Service Consultation: Conducting thorough consultations with customers to understand their maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests Inspection: Performing visual inspections and consulting with technicians to determine the necessary services services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate
Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions providers, service advisors, technicians, and customers regarding warranty-related issues, claim status
and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions providers, service advisors, technicians, and customers regarding warranty-related issues, claim status reimbursements. Customer Service: Providing excellent customer service by addressing customer inquiries and and warranty repairs. Resolving customer complaints and ensuring customer satisfaction. Compliance and Reporting:
sites, technicians, and drivers.
various sites, technicians, and drivers. Ensure customers/Oza Holdings staff are updated constantly. Complete
various sites, technicians, and drivers. Ensure customers/Oza Holdings staff are updated constantly. Complete