be successful in this role, the candidate will assist the Customer Relations Manager in all areas of material through tracking and feedback.
existing policies and other enquiries
Assisting clients with queries
Solving complaints
Ability to learn and grasp information
Minimum 1-year previous call center experience (Preferred)
Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated with professionalism and empathy. Problem Solving: Assist customers by resolving issues and providing product/service
Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated with professionalism and empathy. Problem Solving: Assist customers by resolving issues and providing product/service
external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help beneficial Your experience: • You must have a minimum of 2 years in the call centre and administration industry
external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help beneficial Your experience: • You must have a minimum of 2 years in the call centre and administration industry
5
Experience:
performance metrics, and customer feedback.
Minimum of 2 years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in
Minimum of 2 years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in