to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme
members. They are committed to innovation, quality service, and the well-being of their clients.
The role:
Our client is seeking a Regional Service Consultant to join their team on a permanent basis candidate will be responsible for delivering excellent service to members, advisors, providers, and suppliers and a minimum of 3 years of experience in a customer service-oriented environment within a medical scheme
Functions:
team. Provide comprehensive technical support to customers regarding all company products through various queries and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise and knowledge Exercise discretion when dealing with customers who misuse the service and recommend appropriate training needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter
team. Provide comprehensive technical support to customers regarding all company products through various queries and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise and knowledge Exercise discretion when dealing with customers who misuse the service and recommend appropriate training needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter
professional to ensure a seamless service experience for their customers. The role involves fostering excellent communication among customers, parts, and service departments to achieve both customer satisfaction and Confirming accurate customer details. Determining payment methods. Liaising with customers in case of warranty/motor Pre-assessing all bookings for the next day. Offering customers a pre-assessment visit to confirm challenging Following up on parts orders and promptly informing customers of any delays. Creating repair orders. Arranging
professional to ensure a seamless service experience for their customers. The role involves fostering excellent communication among customers, parts, and service departments to achieve both customer satisfaction and accurate customer details.
keep your finger on the pulse of our internal service level agreement to make sure that we achieve the terminology is preferable • Previous call centre or customer service experience is preferable Your skills and character
keep your finger on the pulse of our internal service level agreement to make sure that we achieve the terminology is preferable • Previous call centre or customer service experience is preferable Your skills and character
to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme
parts ordering tracking and regularly update the Service Advisor upon parts arrival Administration Reports parts ordering tracking and regularly update the Service Advisor upon parts arrival - Administration - Reports