comprehensive technical support to customers regarding all company products through various channels, including telephonic and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports to Manager invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise and knowledge. Conduct further education. Assist at the trade counter as needed, ensuring prompt and professional service to customers or customer requests for items not yet part of company product range. Adhere to procedures and systems
comprehensive technical support to customers regarding all company products through various channels, including telephonic and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports to Manager invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise and knowledge. Conduct further education. Assist at the trade counter as needed, ensuring prompt and professional service to customers or customer requests for items not yet part of company product range. Adhere to procedures and systems
answer Meet with external parties (DD/IFA) when the need arises Assist with monthly close off co-ordination
answer Meet with external parties (DD/IFA) when the need arises Assist with monthly close off co-ordination
listening skills to understand and address customer needs.