in this role, the candidate will assist the Customer Relations Manager in all areas of customer care elements material through tracking and feedback.
role is to provide relationship management service, active case management and broker visits via email, Relationship management with our top producing financial advisors • Active case/pipeline management • Provide external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help problem-solving techniques • You have good time management skills • You are proactive and innovative • You
role is to provide relationship management service, active case management and broker visits via email, Relationship management with our top producing financial advisors • Active case/pipeline management • Provide external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help problem-solving techniques • You have good time management skills • You are proactive and innovative • You
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received
existing policies and other enquiries
Assisting clients with queries
Solving complaints
performance metrics, and customer feedback.
liaison - telephone and email Providing feedback to management Must have an excellent command of the English
Sandton Branch. You'll be responsible for managing rental bookings, overseeing confirmations, handling
• Strong sense of ownership • Excellent time management skills • Pro-active and innovative • Ability