Objective:
Our client is looking for a Customer Care Coordinator for an automotive company who who will work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the candidate will assist the Customer Relations Manager in all areas of customer care elements and activities call centre activities - dealing with incoming customer complaints and queries.
Objective:
Our client is looking a Customer Care Coordinator for the Car brand who will work work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall candidate will assist the Customer Relations Manager in all areas of customer care elements and activities call centre activities - dealing with incoming customer complaints and queries.
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution
Represent the customer to the rest of the business - Customer Advocate
Demonstrate communication both oral and written
Applying customer service/care principles to all calls
Working (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A
servicing and claim journeys. • Champion the Customer Experience aspects of the design process with desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions Efficiencies and Performance, who is accountable for our customer experience enhancements and monitoring Client Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. • Provide insight on customer feedback from complaints,
servicing and claim journeys. • Champion the Customer Experience aspects of the design process with desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions Efficiencies and Performance, who is accountable for our customer experience enhancements and monitoring Client Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. • Provide insight on customer feedback from complaints,
supplied with detailed feedback • Responds to customer inquiries by understanding inquiry; reviewing assembling and forwarding information; verifying customer's understanding of information and answer • Meet to inbound contact from customers professionally and responding to customer inquiries, service requests requests and complaints • Providing customers with the organisation's services and product information when Processing administrative requests raised by customers • Rooting inbound client contacts to the appropriate
supplied with detailed feedback • Responds to customer inquiries by understanding inquiry; reviewing assembling and forwarding information; verifying customer's understanding of information and answer • Meet to inbound contact from customers professionally and responding to customer inquiries, service requests requests and complaints • Providing customers with the organisation's services and product information when Processing administrative requests raised by customers • Rooting inbound client contacts to the appropriate
We pride ourselves on delivering exceptional customer service and maintaining strong client relationships Previous experience in a call centre, collections, or customer service role is preferred. Strong communication
We pride ourselves on delivering exceptional customer service and maintaining strong client relationships Previous experience in a call centre, collections, or customer service role is preferred. Strong communication
requires the services of a call centre agent. Customer service Client liaison - telephone and email Providing