You'll work closely with members of the various back-office teams to resolve a process or activity. Duties external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help within our Client Operations division at our Head office in Sandton, Johannesburg. You'll report to our clients/brokers/IFA's Your Knowledge and skills: • MS Office and PC literate • Team Player • Customer Champion
You'll work closely with members of the various back-office teams to resolve a process or activity. Duties external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help within our Client Operations division at our Head office in Sandton, Johannesburg. You'll report to our clients/brokers/IFA's Your Knowledge and skills: • MS Office and PC literate • Team Player • Customer Champion
be successful in this role, the candidate will assist the Customer Relations Manager in all areas of material through tracking and feedback.
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received
Client Operations division at our Sandton, head office and you'll report to our Executive: Operational • Numeracy – Accounting and Data analytics • MS Office and PC literate • Microsoft Access R32 - 39k TCTC
Client Operations division at our Sandton, head office and you'll report to our Executive: Operational • Numeracy – Accounting and Data analytics • MS Office and PC literate • Microsoft Access R32 - 39k TCTC
existing policies and other enquiries
Assisting clients with queries
Solving complaints
performance metrics, and customer feedback.