get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
according to the rejection reason received from the bank for failed payments or failed debicheck mandates by: Making new payment arrangements. Updating banking details on the system. Calling clients before their Accounts Have a 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service
according to the rejection reason received from the bank for failed payments or failed debicheck mandates by: Making new payment arrangements. Updating banking details on the system. Calling clients before their Accounts Have a 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
information
Must have experience within the Tele-sales environment
Experience & Competencies:
Must have inbound and outbound experience
Good reading abilities as some roles information
Minimum 1-year previous call center experience (Preferred)
Excellent listening skills
literate with experience on Word, Outlook, CRM and Pastel Must have at least two years' experience in a call
-Minimum 5 years recent inbound reservations experience in the Travel Industry a must -Computer literate fees Salary: ± R 18 000.00 gross (Depending on experience) – Reference CR2536; and – Your monthly gross Do not apply if you do not have the relevant experience in the Travel Industry. The post Sandton, Johannesburg:
2 years' experience related to customer care.
2 years' experience related to customer care.
engaging extensively with customers. Previous experience in Car Rental is preferred, but it is essential
Counter Sales/Internal Sales and Customer Service experience.
A Valid Drivers License and own transport