Customer Advocate
Demonstrate excellent product and system knowledge
Handle client queries existing policies and other enquiries
Assisting clients with queries
Solving complaints
performance metrics, and customer feedback.
same principles to life insurance cover to create products that better meet our clients' needs. Our needs-matched external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help customers with the organisation's services and product information when requested • Processing administrative
same principles to life insurance cover to create products that better meet our clients' needs. Our needs-matched external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help customers with the organisation's services and product information when requested • Processing administrative
be successful in this role, the candidate will assist the Customer Relations Manager in all areas of material through tracking and feedback.
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received
escalations, and surveys (internal and external) for product and process improvements. Maintain and enhance
escalations, and surveys (internal and external) for product and process improvements. Maintain and enhance
same principles to financial services to create products that better meet our clients' needs. Our needs-matched escalations, and surveys (internal and external) for product and process improvements. • Maintain and enhance