product in order to provide the caller with clear information and solutions. ▪ Accessing a situation – first standard operating procedures on the relevant systems. ▪ Response efficiently and accordingly to the managed within SLA timelines on relevant workflow system. ▪ Provide support to the back office (Freshdesk Client Service Representative ▪ Familiar with CRM systems and practices Competitive
product in order to provide the caller with clear information and solutions. ▪ Accessing a situation – first standard operating procedures on the relevant systems. ▪ Response efficiently and accordingly to the managed within SLA timelines on relevant workflow system. ▪ Provide support to the back office (Freshdesk Client Service Representative ▪ Familiar with CRM systems and practices Competitive
on system
and monitor the customer experience to enhance systems and processes. Key Objectives Developing insights report on relevant internal and external data to inform ongoing customer experience decisions and ensure willingness to utilise technical programs and systems. Please note that the roole requires some national