Key Performance Areas:
customer experience to enhance systems and processes. Key Objectives Developing insights around customer behaviour adaption of an Agile delivery methodology. Key Accountabilities Work with managers to ensure the Customer regarding the Customer Experience. Engage in consultation with relevant stakeholders on issues associated regarding Customer Experience and make recommendations. Key relationships External – Customers, government agencies Learning and Development (Outsourced) Internal – Executives, Product Owners, Marketing, Support Managers
support to the back office (Freshdesk tickets) consultants when needed. ▪ Being a team player by working Commitment to service excellence ▪ Responsible and accountable ▪ Team Player Personal Attributes: ▪ Passionate years working experience as a Client Services Consultant ▪ Multilingual ▪ Medical aid or Health Insurance
support to the back office (Freshdesk tickets) consultants when needed. ▪ Being a team player by working Commitment to service excellence ▪ Responsible and accountable ▪ Team Player Personal Attributes: ▪ Passionate years working experience as a Client Services Consultant ▪ Multilingual ▪ Medical aid or Health Insurance