Printer Technician / IT Service Controller needed in a Large IT / Office Automation Company based in client problems that need to be escalated to technicians by sending jobcards and other communication to repair jobs advising of technician allocated and estimated arrival time of technician Closing of completed completed job orders by ensuring technicians reported work done and changing status, date completed and other new machine installations Continuous review of technician workload to balance workload and obtain faster
service appointments for technicians based on customer needs and technician availability.
possible. You will be required to take service calls, communicate these to technicians, keep cleints up to manage the spares inventory. You will also be required to assist with the repair of printers from time repair jobs advising of technician allocated and estimated arrival time of technician Capturing of spares with client Issuing of stock to drivers and technicians as per invoices generated Cyclecounting of stock action Performing printer repairs at customers when required Capturing purchase orders for items that needs
service appointments for technicians based on customer needs and technician availability. Communicate information about the service process. Coordinate with technicians to ensure they have the necessary tools, equipment Optimize technician schedules to maximize efficiency and minimize downtime. Requirements: Previous experience
symptoms, problems, and causes discovered, as well as required repairs and services.
Log incoming service calls with all required information (date, time, customer name, contact
response time is enforced.
Ensure your technicians are following the Schedules for the next day
Technicians commitments.
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numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles work is covered or if there is additional work required. Control the daily Workshop workflow sheet. Send ensure the debtors is loaded and removed. Minimum Requirements Greeting customers and assisting with queries numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles work is covered or if there is additional work required. Control the daily Workshop workflow sheet. Send
Advisor to join their growing team in Midrand. Requirements: Automotive knowledge and experience in the Performing visual inspections and consulting with technicians to determine the necessary services and provide accurately. Please note only candidates with the required experience will be contacted and considered. If
***THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE***
Our client
service process, liaising with the customer and technicians throughout the service process, ensuring accurate
brand.
Job Requirements.
Matric Certificate
Completed