ensuring the optimal functioning, procedures, systems and data of the contact center, which will include :
repairs on site Opening and managing Jobs on internal system (SMS) Creating of work procedures and instructions approach of services/customers support Planning of engineer/apprentice pool Asset control for Customer Service Arranging of service attendances Planning of engineer pool Preparation of project specific documentation
repairs on site Opening and managing Jobs on internal system (SMS) Creating of work procedures and instructions approach of services/customers support Planning of engineer/apprentice pool Asset control for Customer Service Arranging of service attendances Planning of engineer pool Preparation of project specific documentation
site
Opening and managing Jobs on internal system (SMS)
Creating of work procedures and instructions
Planning of engineer/apprentice pool
Asset control for Customer
/>Arranging of service attendances
Planning of engineer pool
Preparation of project specific documentation
team management experience Proficiency in CRM systems and data analysis tools Knowledge of the South service Collaborate with product development and engineering teams to address platform bugs, enhancements seamless integration of the platform with existing systems and processes Monitor platform performance, user
team management experience Proficiency in CRM systems and data analysis tools Knowledge of the South service Collaborate with product development and engineering teams to address platform bugs, enhancements seamless integration of the platform with existing systems and processes Monitor platform performance, user
the system
on system
accordance with the contractâs Quality Management System encompassing
Â
The Company Rules
system and hard copy timesheet procedures and systems
Inform customers of
of route, timetable and fare system information
Distribute public information communication material
system works
Wayfinding to key destinations in the
action Log customer problems and complaints in CRM system by creating jobcards Allocating client problems completed and other relevant information on the CRM system Collection of signed jobcards and filing thereof computer system Inventory control and Procurement functionality Usage of Service Module of CRM system Minimum Accurate data capturing on financial and CRM system Salary: - R16 000.00