provide detailed feedback on performance. Quality Assurance: Ensure compliance with company policies, procedures looking for a dedicated and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Minimum of 2-3 years of experience in a quality assurance/quality control role within a call centre environment
Main Purpose of Position:
Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and tra
CCTV, Alarms Monitoring Control Room Operators, Analysts, Controller. Kraaifontein, Northern Suburbs. Company to join their Security team as a Control Centre Analyst/Operator. The successful incumbent will be responsible reports on what was observed. The Control Centre Analyst /Operator's primary purpose is to provide support
before submission to the administration team within SLA. Ensure that instructions/queries are attended to to and submitted to administrative team within SLA Strengthen relationships between Service and Support Ensure that Service and Support team adhere to SLA's set out for inbound contact centre. Responding to and/or queries; Understand and deliver against SLA's with clients 2 years call centre industry experience
before submission to the administration team within SLA. Ensure that instructions/queries are attended to to and submitted to administrative team within SLA Strengthen relationships between Service and Support Ensure that Service and Support team adhere to SLA's set out for inbound contact centre. Responding to and/or queries; Understand and deliver against SLA's with clients 2 years call centre industry experience
Handle queries from stakeholders Adherence to SOP and SLA Ensures client satisfaction and targets are met. as per SLA. Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA. Handles
queries from stakeholders. Adherence to SOP and SLA. Ensures client satisfaction and targets are met as per SLA. Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA. Handles
are happy with services/products, ensuring their SLA is current and ad hoc PR duties. To further qualify
provide detailed feedback on performance. Quality Assurance: Ensure compliance with company policies, procedures looking for a dedicated and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Minimum of 2-3 years of experience in a quality assurance/quality control role within a call centre environment
processing rules and working within the required SLA