looking for a suitably qualified and experienced Customer Support Agent or Call Centre Agent to join our Performance Areas a) Customer Service Excellence Handling inbound and outbound customer calls professionally Resolve customers inquiries and basic complaints efficiently Maintain high levels of customer satisfaction Support Assist customers with policy-related queries, renewals and amendments Guide customers through the skills to understand customer needs and concerns Ensure proper documentation of customer interactions and
company has a vacancy for a Customer Service Representative . Role: Customer Service Representative. Location: will serve the purpose of a liaison between a customer and the relevant internal department. The target efficiently to customer orders and queries in order to maintain high levels of customer satisfaction. relevant experience gained, preferably with a Customer Service/Internal Sales background. Packaging industry communicator with negotiation skills Excellent customer service skills, written, verbal communication
Customer Support Representative
R14k - R18k
Cape
and creating a seamless experience for their customers. Reporting to the Manager you will be responsible
services and booking procedures.
Introduction Growing Technology company Description Customer Support Representative R14k - R18k Cape Town Excellent and creating a seamless experience for their customers. Reporting to the Manager you will be responsible Aid customers and in navigating and utilizing the app and website. Accurately document customer interactions multiple tasks simultaneously. Basic knowledge of customer service principles and practices. Familiarity
Introduction Growing Technology company Description Customer Support Representative R14k - R18k Cape Town Excellent and creating a seamless experience for their customers. Reporting to the Manager you will be responsible Aid customers and in navigating and utilizing the app and website. Accurately document customer interactions multiple tasks simultaneously. Basic knowledge of customer service principles and practices. Familiarity
looking for a suitably qualified and experienced Customer Support Agent or Call Centre Agent to join our Performance Areas a) Customer Service Excellence Handling inbound and outbound customer calls professionally Resolve customers inquiries and basic complaints efficiently Maintain high levels of customer satisfaction Support Assist customers with policy-related queries, renewals and amendments Guide customers through the skills to understand customer needs and concerns Ensure proper documentation of customer interactions and
ownership for the quality and completeness of system data. Productivity Professional telephone etiquette in lost calls, etc.). Customer Service Provide policyholders with exceptional customer service/experience centre experience General administrative experience Customer service experience Speaks Sotho, Tswana or Pedi and their tools/applications Ability to capture data quickly and accurately MS Office including advanced
ownership for the quality and completeness of system data.
The Agent is responsible to effectively convert data leads to successful sales per campaign, focusing provide accurate information to the customer by speaking to customers and listening to them to gain a better Contact Centre metrics while providing excellent customer service
- Be professional and polite always
- Xperiences policies and procedures
- Escalating customer queries and/or faults that cannot be concluded first contact, as required
- Ensuring that customer details are captured accurately
- Providing
and gas customer queries or inquiries, to deliver appropriate, accepted resolutions for customers