Services Consultant (Learning and Organisational Development) to join our dynamic team in Cape Town. About relationship management and training and organisational development. The main areas of responsibilities include: facilitation on all contracted secondary services. Development and delivery of training products. Management with the WCG to effectively deliver, grow and develop a dynamic employee health and wellness initiative Compile/propose appropriate Learning & Development interventions and project plans to achieve customer
CSIR and later taken over privately and further developed for commercial use and is currently in use both companies to become independent commercially viable enterprises. This turned out to be a bit of an illusion of
research and benchmarking as input into the development of the customer care strategy and obtain cross objectives are achieved. Analyse business plans and develop implementation plans Define the Customer Care Policy field; and customer behaviour and trends in order develop customer engagement programs. Understand client's engagement program action plans for the network Develop differentiated stakeholder engagement programs achievement of goals. Participate in people development initiatives such as performance management, succession
enhance systems and processes. Key Objectives Developing insights around customer behaviour, definition Identify opportunities for improvement in the development of customer experience. Work with stakeholders the end-to-end customer experience, including developing new services where required. Establish programs satisfaction and our ability to meet customer needs. Develop and participate in tracking customer outcome measurements methodology. Contribute to developing a customer-centric culture, new service development and improved experience
and identify improvement opportunities
CRM systems to manage relationships.
Services Consultant (Learning and Organisational Development) to join our dynamic team in Cape Town. About relationship management and training and organisational development. The main areas of responsibilities include: facilitation on all contracted secondary services. Development and delivery of training products. Management with the WCG to effectively deliver, grow and develop a dynamic employee health and wellness initiative Compile/propose appropriate Learning & Development interventions and project plans to achieve customer
managing a team of +- 20 agents
managing a team of +- 18 agents
contributing to the attainment of the Sustainable Development Goals. We offer: Fuel Advance Cash Advance Vehicle achieve agreed plans, targets, and objectives. Develop customer satisfaction goals and coordinate with clear feedback where necessary. Monitor, coach and develop customer support team members to ensure that they meet the required standards, and continuously develop their capabilities and experience. Active performance ensure cost containment measures are practiced. Develop and maintain the department vision. Implement effective