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further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
Call Centre based in Sandton requires the services of a call centre agent. Customer service Client liaison Pastel Must have at least two years' experience in a call center NOT NEGOTIABLE: Must be able to work night
Call Centre Agent – Johannesburg, South Africa Must be fluent in Afrikaans and English, written and verbal Compile accurate, informative reporting. The post Call Centre Agent – Johannesburg appeared first on freerecruit
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison and placing of orders – Administration The post Call Centre Agents appeared first on freerecruit.co.za
for an experienced Call Centre Agent with experience to join their dynamic team. Call Centre Agent for for an IT Services and Repair Centre. Matric Call Centre Agent, with experience. IT Sector knowledge. Excellent
Service Calls
Log incoming service calls with all required information (date,
name, contact name, telephone number, address, machine serial and model number, etc.)
Verify if machine
machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our 4-hour
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices Emailing customer that you can't be reached on the phone within TAT PROCESS : Automated courier waybills items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices Emailing customer that you can't be reached on the phone within TAT PROCESS : Automated courier waybills items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
the dentist's calendar.