of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality first-line support calls, voice calls, emails, and text messages. Product Experts ensure that prospective customer callers additional products to existing or (and prospective) customers. Provide customers with relevant product or training quality information to customers to ensure that the products meet their needs to minimise returns. Customer troubleshooting and solve problems for customers to get the products working over either voice or video call, live
experience within the Hunting Industry an advantage Air and Ocean Logistic Knowledge Computer literate –
experience within the Hunting Industry an advantage Air and Ocean Logistic Knowledge Computer literate –
years working experience in Freight Forwarding (Air, Ocean & Road) •Analytical and love problem solving
and promote our products and services in our Randburg store. Post about our products/services online potential customers Thoroughly understand our products and services to inform potential customers Use positioning ideas Provide feedback to the Marketing and Product departments regarding customers' requests Able complaints Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise Recommend possible products to meet the customers' needs Refer issues and
customers Ensuring that customers are satisfied with products or services Following up with clients or customers Technician to repair products Make arrangements for delivery of repaired products Letting customers or or clients know about additional products or services Determining the quickest, most effective ways to concerns Troubleshooting common issues with a product or service Communication around escalated or difficult sensitivity Detailed technical explanation of products, services or systems to internal or external customers
professionals with extensive knowledge of our products/services, ensuring accurate and insightful assistance resolving complaints, and assisting customers with product or service-related issues. Answering Calls: Handle customer issues promptly and effectively, utilizing product knowledge, troubleshooting skills, and available while maintaining high quality and productivity standards. Product Knowledge: Maintain up-to-date knowledge knowledge of the company's products, services, policies, and procedures to provide accurate information
will be responsible for upselling pharmaceutical products, tracking orders, and ensuring customer satisfaction customers to upsell pharmaceutical products.
will be responsible for upselling pharmaceutical products, tracking orders, and ensuring customer satisfaction customers to upsell pharmaceutical products.
TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience similar role to join their team. JOB PURPOSE • Product Experts provide high-quality first-line support calls, voice calls, emails and text messages. • Product Experts ensure that prospective customer callers additional products to existing or (and prospective) customers. • Provide customers with relevant product or