centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance agent performance and productivity levels to ensure targets are met.
We are looking for an experienced leader with a background in the fitness industry, demonstrating a successful history of senior management in a comparable position. The role available involves overseeing the Reception or Welcome Desk department for a group of 22 companies. Responsibilities: Leaders
customer service representatives' performance and provide ongoing coaching and feedback Resolve customer
improve performance, as well as achieving their career aspirations through 121s and coaching sessions;
high performance and the enhancement of the customer experience • Inspires, leads, engages, coaches, develops
Assess own performance through seeking timely and clear feedback where necessary. Monitor, coach and develop
Assess own performance through seeking timely and clear feedback where necessary. Monitor, coach and develop