consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability
consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability
stationery and consumables, training logistics, asset management and control, centralised reporting collation accountability for tasks and demonstrate effective self-management Follow through to ensure that quality and productivity personal abilities: Some exposure to project management/NGO environment would be useful Experience working Ability to adapt to complex situations, ability to manage stress, self-starter, ability to deliver goals
stationery and consumables, training logistics, asset management and control, centralised reporting collation accountability for tasks and demonstrate effective self-management Follow through to ensure that quality and productivity personal abilities: Some exposure to project management/NGO environment would be useful Experience working Ability to adapt to complex situations, ability to manage stress, self-starter, ability to deliver goals
training to close these gaps. The Training Specialist manages the activities involved in the preparation, delivery