Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer -Provide accurate and consistent information, meeting all quality standards and measures -Deliver excellence team -Collaborate with all teams to enable peer to peer learning. - -Service all key stakeholders in the the moment across all servicing channels as required until the service request has been resolved -Educate servicing tools -Connect with customers (all stakeholders) across all channels, enabling an intuitive experience
submission of profitable proposals and tenders to all channels. Continuous improvement - Implement practical growth and sales success Professionally documents all sales activities Ensure adherence to monthly reporting