A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and
A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and
of care. Accountabilities Compliance and Risk Management: Defined legal, statutory and regulatory compliance address issues, when necessary Financial Management: Manage expenses, costs and identify cost saving and drive team to achieve and maintain defined service level agreements and turn around times at the defined Provide clinical management, support and analysis where appropriate Analyse, assess and manage clinical outcomes Plan and implement operational changes within the area of responsibility to respond to important external
resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate and leader for best possible service delivery Compliance and Risk Management - Defined legal, statutory taken to address issues, when necessary Financial Management - Contribute to cost savings within the department and ensure that Service Level Agreements are met - Assist credit controller in management of finance - Present alignment with the Afrocentric values Stakeholder Management - Ensure appropriate, active and informative
resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate and leader for best possible service delivery Compliance and Risk Management - Defined legal, statutory taken to address issues, when necessary Financial Management - Contribute to cost savings within the department and ensure that Service Level Agreements are met - Assist credit controller in management of finance - Present alignment with the Afrocentric values Stakeholder Management - Ensure appropriate, active and informative
Accountabilities Compliance and Risk Management: Analyse and provide client specific and business reports address issues, when necessary Financial Management: Manage expenses and costs and identify cost saving where required Implement team operational plans and manage that the defined delivery objectives are met through continuous delivery improvement Operational Leadership: Manage the operational performance of the team as per alignment with the Medscheme values Stakeholder Management: Ensure appropriate, active and informative relationships