support the sustainability of the scheme. Facilitate product education, share industry knowledge and resolve possible service delivery Compliance and Risk Management - Defined legal, statutory and regulatory compliance taken to address issues, when necessary Financial Management - Contribute to cost savings within the department accurate insight to stakeholders - Inform the team of market related information - Periodically conduct surveys Assist credit controller in management of finance - Present new products to the relevant stakeholders
support the sustainability of the scheme. Facilitate product education, share industry knowledge and resolve possible service delivery Compliance and Risk Management - Defined legal, statutory and regulatory compliance taken to address issues, when necessary Financial Management - Contribute to cost savings within the department accurate insight to stakeholders - Inform the team of market related information - Periodically conduct surveys Assist credit controller in management of finance - Present new products to the relevant stakeholders
Accountabilities Compliance and Risk Management: Analyse and provide client specific and business reports address issues, when necessary Financial Management: Manage expenses and costs and identify cost saving where required Implement team operational plans and manage that the defined delivery objectives are met through continuous delivery improvement Operational Leadership: Manage the operational performance of the team as per alignment with the Medscheme values Stakeholder Management: Ensure appropriate, active and informative relationships
the client's needs. ▪ Know and understand the product in order to provide the caller with clear information fraudulent activities. ▪ Make recommendations about the product to address the client's needs. ▪ Assist with the Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system pressure. ▪ Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
the client's needs. ▪ Know and understand the product in order to provide the caller with clear information fraudulent activities. ▪ Make recommendations about the product to address the client's needs. ▪ Assist with the Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system pressure. ▪ Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence