Quality Service Manager Jobs in South Africa
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Afrocentric Group
- Last 7 days (1)
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Client Services Representative Competitive
Afrocentric Group
Somerset West
A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and
share this job on whatsappService Specialist Roodepoort NEW
Afrocentric GroupRoodepoort
Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer Personalised servicing through the Omni channel experience focusing on the overall quality of interaction between our customers and the brand. Commit to our service charter and strive to continuously make a positive difference. Accountabilities: Client service delivery and quality - Follow procedures and cooperate with and leader for best possible service delivery Compliance and Risk Management - Defined legal, statutory
Client Services Representative Somerset West
Afrocentric GroupSomerset West
A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and
Manager Roodepoort
Afrocentric GroupSouth Africa
without compromising quality of care. Accountabilities Compliance and Risk Management: Defined legal, statutory address issues, when necessary Financial Management: Manage expenses, costs and identify cost saving maintain defined service level agreements and turn around times at the defined and approved quality standards Provide clinical management, support and analysis where appropriate Analyse, assess and manage clinical outcomes implemented in a manner that supports operational and quality standards and meets defined departmental priorities
Account Manager Wellness Competitive
Afrocentric GroupRoodepoort
customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate with and leader for best possible service delivery Compliance and Risk Management - Defined legal, statutory taken to address issues, when necessary Financial Management - Contribute to cost savings within the department in a manner that supports and meets operational quality standards and meets the defined departmental priorities and ensure that Service Level Agreements are met - Assist credit controller in management of finance - Present
Account Manager Roodepoort
Afrocentric GroupRoodepoort
customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate with and leader for best possible service delivery Compliance and Risk Management - Defined legal, statutory taken to address issues, when necessary Financial Management - Contribute to cost savings within the department in a manner that supports and meets operational quality standards and meets the defined departmental priorities and ensure that Service Level Agreements are met - Assist credit controller in management of finance - Present
Team Leader Management Boulevard
Afrocentric GroupSouth Africa
Accountabilities Compliance and Risk Management: Analyse and provide client specific and business reports address issues, when necessary Financial Management: Manage expenses and costs and identify cost saving goals and targets Operating Model: Ensure best quality work delivered by team in the execution of tasks where required Implement team operational plans and manage that the defined delivery objectives are met through implemented in a manner that supports operational quality and meets the defined departmental priorities Communicate
Sales Consultant Port Elizabeth
Afrocentric GroupPort Elizabeth
profile and through effective broker relationship management to grow a pipeline of new business opportunities recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge maximise member retention - Conduct product / services training needs analysis and appropriate training projects, when required - Conform to project management disciplines when participating in projects -
Sales Consultant Competitive
Afrocentric GroupPort Elizabeth
profile and through effective broker relationship management to grow a pipeline of new business opportunities recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge maximise member retention - Conduct product / services training needs analysis and appropriate training projects, when required - Conform to project management disciplines when participating in projects -
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