Are you passionate about providing exceptional IT support? Metis Ware is seeking a dedicated and knowledgeable Agent to join their dynamic team. As a leading provider of software solutions, they are committed to delivering escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience