meet SLOs without breaches. • Own and improve engineering support processes and documentation including Freshdesk • Providing technical training to customers on our products and services. • Working with the Sales products and services. • Maintaining a high level of professionalism and customer service at all times handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance experience and certification in Linux • A tertiary Engineering or Computer Science degree or diploma • 2 - 3
timelines with customers while adhering to our service level agreement for issue response/resolution. customer support service levels. • Maintaining a high level of professionalism and customer service at all times • Provide technical support & consultation services on the supported systems as required by the customer handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance Python etc. Nice to have Experience: • A tertiary Engineering or Computer Science degree. • Telecommunications
capital support and service to business operations functions. The generalist scope of service includes maintenance on the content. d) Training and Development • Assist business to identify training needs to enhance employee and delivery of training programs on HR related matters. • Review the content of training to ascertain its its relevance to training needs identified, and in line with current best practice and legislation. • submit Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs) to the Human Capital Business Partner
capital support and service to business operations functions. The generalist scope of service includes maintenance on the content. d) Training and Development • Assist business to identify training needs to enhance employee and delivery of training programs on HR related matters. • Review the content of training to ascertain its its relevance to training needs identified, and in line with current best practice and legislation. • submit Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs) to the Human Capital Business Partner
Completing of weekly Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr parties. Must have Experience. 1. A tertiary Engineering or Computer Science degree. 2. At least 1 - 2
Tradeshow Research · Conduct tradeshow, conference and industry events research and update the Executive on a attendance. c) Research & Analysis · Perform industry, and trend research, market analysis and market (including but not limited to ad-hoc projects and industry events) · Analytical mind with strong conceptual
Tradeshow Research · Conduct tradeshow, conference and industry events research and update the Executive on a attendance. c) Research & Analysis · Perform industry, and trend research, market analysis and market (including but not limited to ad-hoc projects and industry events) · Analytical mind with strong conceptual