firmware based on the vendor's release schedule, and assisting in the change management process for client equipment apply patches and security definition updates Assists in circuit installation and testing Maintains network assigned. Additional Duties & Responsibilities: Assists in the ticket escalation process by identifying Maintains current device configuration backups Assists with HelpDesk support ticket escalations, troubleshooting
and fix complex computer issues. •Installs or assists in installing hardware and peripheral components I and Level II Technical Support Consultants. •Assists with internal tickets and projects related to improving internal systems and external users and clients. •Assist clients with after-hours support requests by working
responds to emails from users requesting technical assistance. This is not an exhaustive list of all duties Windows Server and Active Directory Proficient in MS Office Proficient in a ticketing system Tech savvy High