support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
is repeat business. ENVIRONMENT: ENSURE daily tickets are completed and resolved within a reasonable provide Desktop Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide
to new and junior staff. Resolution of Support Tickets logged. Project Management. REQUIREMENTS: Tech
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes
Media campaigns for LinkedIn and Facebook while attending events to do live Social Media updates when required including but not limited to copy, images, video, etc. Attend events to do live social media when required. Develop
Media campaigns for LinkedIn and Facebook while attending events to do live Social Media updates when required including but not limited to copy, images, video, etc. Attend events to do live social media when required. Develop
and engineering client/site responsibilities. Attends and drives the project kick-off meeting with the corporate clients in South Africa and abroad. Attends and drives the recurring client project progress ensures all documentation completed and signed off. Attends and contributes to project retrospectives. General:
loss prevention managers, and store managers. Attend industry events, trade shows, and conferences to
and provide feedback at weekly sales meetings. Attend conferences and events to source new business.