starting day. Management of the farm's time & attendance documents and communication Ensuring a faultless needed Requirements: Atleast 1years time and attendance experiencel Good system knowledge - Excel, Sage
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with customer through open and interactive communication Attending daily stand-up and report on project progress
channel would be your priority. Creating support tickets and tasks on SAP facilitating the management of on escalations within Service Level Agreements Attend to technical and software related queries raised
team members Ticket allocation and monitoring for prescribed customers Ensuring that tickets aren't stagnating stagnating for prescribed customers Ensuring that all tickets from prescribed customer systems are created and within Monday.com Ensure that prescribed customer tickets are actioned within SLA Completing daily reporting ensuring that Monday.com is up to date Ensure that tickets are assigned to on-shift engineers Ensuring workload
team members Ticket allocation and monitoring for prescribed customers Ensuring that tickets aren't stagnating stagnating for prescribed customers Ensuring that all tickets from prescribed customer systems are created and within Monday.com Ensure that prescribed customer tickets are actioned within SLA Completing daily reporting ensuring that Monday.com is up to date Ensure that tickets are assigned to on-shift engineers Ensuring workload
collaboration tools. Jira Ticketing System Management: Oversee and administer the Jira ticketing system, ensuring effectively tracks, manages, and resolves IT support tickets and project tasks. ERP Administration: Manage the technologies. Proficient in managing the Jira ticketing system, Sage X3 ERP (Advantageous), Active Directory
on existing and outstanding tickets • Ensure all outstanding open tickets are closed in time • Managing Managing all teams breaching tickets and escalate accordingly • Continuously update calls logged during the
Ensure that all bag sizes are according to the works ticket specifications Ensure that the working area is Ensure that all Bag Operators have the correct work tickets for the specific jobs Ensure reels are pre-positioned
Ensure that all bag sizes are according to the works ticket specifications Ensure that the working area is Ensure that all Bag Operators have the correct work tickets for the specific jobs Ensure reels are pre-positioned
Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic