Description A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) Supervises personnel to distribute, escalate, and close problem tickets in acco
Description a) Good understanding of GSM/UMTS/LTE & NR technologies b) Should be well conversant with the Radio Network Performance Improvement c) Analyse the network KPIs & identify the abnormalities quickly d) Should be able to understand the issue & plan improvement actions e) Continu