management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations and to be coached – but lower performing agents to be prioritized. All coaching documents must be brought
management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations and to be coached – but lower performing agents to be prioritized. All coaching documents must be brought
ensuring compliance and performance meet established standards. Lead, mentor, and coach a team of staff members
ensuring compliance and performance meet established standards. Lead, mentor, and coach a team of staff members