including communication to training department. Assist with referring agents for training when necessary. Leads
including communication to training department. Assist with referring agents for training when necessary. Leads
relevant support to the Branch Manager. Provide training and coaching to call center team leaders and agents
relevant support to the Branch Manager. Provide training and coaching to call center team leaders and agents
audits and documenting and reporting findings. Training of new employees on clinic protocols and procedures
audits and documenting and reporting findings. Training of new employees on clinic protocols and procedures