To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor and email responses Provide actionable data to internal support groups Analyze statistics to determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and corrective action to rectify deficiencies People Management: Manage and lead the Contact Centre team Identify
client, a leading player in the Information and Communication Technology (ICT) sector, is seeking a highly technical prowess, business acumen, and excellent communication skills. As a Solutions Architect, you will be business cases High-level designs (HLD) Assist internal teams with HLD and Statement of Work (SoW) activities Review process Excellent verbal and written communication skills Strong presentation skills Advanced problem-solving skills Advanced customer relations management skills Ability to manage service delivery contracts holistically
case, and high-level designs (HLD). Assist the internal Sizwe teams by performing HLD and Statement of