troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively documentation related to technology installation administration and maintenance. Respond to monitoring alerts tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices performance and execution. Service delivery to ensure customer satisfaction Maintain service, quality and desired
met. Determining project changes. Providing administrative support as needed. Undertaking project tasks methods, such as Scrum and Kanban boards Project administration knowledge and experience. Organisational change
met. Determining project changes. Providing administrative support as needed. Undertaking project tasks methods, such as Scrum and Kanban boards Project administration knowledge and experience. Organisational change
Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature Manage Service Configuration processes including coordination of relevant interfaces to other service management coordinating activities related to the CMDB and Manage Service Configuration processes. Consulting on the IT Configuration standards Interfacing with other experts on IT Service Management topics Interfacing with other experts topics included in scope of services supported Proven experience in IT Service Management ( ITSM ) dealing
COBIT best practices across the full life cycle of services This is a Contract position until December 2024 with the Business Unit to manage expectations of service, including work requirements, timing, and deliverables Critical & Analytical Thinking Logical Customer Service Oriented Communication skills both spoken and written
& Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional
implemented according to requirements; customers; service providers; industry representatives; and external
creation and usage Familiar with data streaming services such as Apache Kafka Coordination between development