incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively and procedures to ensure compliancy with service level agreements and operational standards. Contribute work with the business to deliver required service levels. Actively share information with other team members
for IM or Business Audits. Maintain appropriate levels of technical and procedural documentation Provide including the ability to work with individuals at all levels of the organization Ability to effectively prioritize
Attendance infrastructure. Provide experienced (Level 3) support for IM service specialists concerning
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions