troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices market trends to constantly improve the Specialty customer value proposition offerings. Streamline and integrate external process improvements designed to enhance the customer experience and value. Optimise departmental performance
operates a global platform of applications and services to manage corporate devices (endpoints). Daily Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests. Be responsible product team, external providers, vendors and customers. Treat security as a first-class citizen. Work
COBIT best practices across the full life cycle of services This is a Contract position until December 2024 with the Business Unit to manage expectations of service, including work requirements, timing, and deliverables Critical & Analytical Thinking Logical Customer Service Oriented Communication skills both spoken
virtual desktops and apps within 10 minutes to our customers worldwide. The focus lies on worldwide delivery high-performance virtual desktops and apps. Our service delivery is for all company processes within the C# and .Net. Deploying secure Azure Application services, private endpoints etc Relational databases, preferably Cloud computing technologies. Azure Kubernetes Services and Docker. Understanding of MEAN STACK (MongoDB and cloud providers (Microsoft Azure, Amazon Web Services). Microsoft W365. Experience in operation, maintenance
ensure that the quality of the products we ship to customers is of the highest standard. Establish, implement test reporting mechanisms to test software and services, applying NoOps principles. Integrate the testing deployment systems to ensure all of the tools, and services developed are accurately tested and meet the quality
ensure that the quality of the products we ship to customers is of the highest standard. Establish, implement test reporting mechanisms to test software and services, applying NoOps principles. Integrate the testing deployment systems to ensure all of the tools, and services developed are accurately tested and meet the quality
processes and standards for the provision of services in compliance with the law. Soft Skills: Ability implementation. Take consultative approach to challenge customers' requested solution design, should a better alternative the team. Willingness to engage with foreign customers and be sensitive to possible language barriers required. Solution and results orientated with strong customer focus. Understand situational awareness and holistic Management or similar experience of which 6 must be on custom developed solutions. Cloud based project experience
a functional IT consultant (process design, customizing and specifications for enhancements and new processes) Monitoring: IDOCS; RFCs; understanding of Streaming Service like KAFKA. At least 8 years' experience in complete
& Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional Consultant. Willingness to engage with foreign customers and be sensitive to possible language barriers
occurrences of errors and improve Developer and customer experience. Develop scripts/monitoring to analyse Federate identities, Roles & Access Management. Service Management: Incidents Monitoring, manage SLAs,