Call Centre Agent Training Provided Jobs in Cape Town
Executive Cape Town
Exl
Cape Town Region
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
share this job on whatsappExecutives|sa Cape Town C40
ExlCape Town Region
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
Assistant Manager Cape Town
ExlCape Town Region
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity recommendations to enhance controls and efficiency Providing motivation, coaching and feedback to team members members to enable them to improve their performance Provide inputs on process and system to the team QUALIFICATIONS Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity
Assistant Manager
ExlCape Town Region
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity recommendations to enhance controls and efficiency Providing motivation, coaching and feedback to team members members to enable them to improve their performance Provide inputs on process and system to the team QUALIFICATIONS Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity
Senior Executive - Real Time Analyst
ExlCape Town Region
Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure change and reallocation requests and initiatives Provides recommendations in case of understaffing/overstaffing Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance
Senior Executive Analyst Cape Town
ExlCape Town Region
Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure change and reallocation requests and initiatives Provides recommendations in case of understaffing/overstaffing Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance
Executive Insurance Cape Town
ExlCape Town Region
billing transactions, addressing inquiries, and providing technical support with professionalism and precision Excel, etc.) Able to commit to the entirety of the training program and work within a structured operation operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment complex billing inquiries from policyholders. Provide policyholders with technical support on the client billing transactions, addressing inquiries, and providing technical support with professionalism and precision
Executives- Insurance
ExlCape Town Region
billing transactions, addressing inquiries, and providing technical support with professionalism and precision Excel, etc.) Able to commit to the entirety of the training program and work within a structured operation operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment complex billing inquiries from policyholders. Provide policyholders with technical support on the client billing transactions, addressing inquiries, and providing technical support with professionalism and precision
Cape Town
ExlCape Town Region
billing transactions, addressing inquiries, and providing technical support with professionalism and precision Excel, etc.) Able to commit to the entirety of the training program and work within a structured operation operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment complex billing inquiries from policyholders. Provide policyholders with technical support on the client billing transactions, addressing inquiries, and providing technical support with professionalism and precision
Us Customer Service Pipeline
ExlCape Town Region
billing transactions, addressing inquiries, and providing technical support with professionalism and precision Excel, etc.) Able to commit to the entirety of the training program and work within a structured operation operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment complex billing inquiries from policyholders. Provide policyholders with technical support on the client billing transactions, addressing inquiries, and providing technical support with professionalism and precision
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