JOB DESCRIPTION Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and complia
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency
grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action conducted timeously on an annual basis Draft and develop transformation strategy and execution thereof Draft consultation and training across the business Support development and implementation of transformation action plans transformation strategy and communication for all related projects Improve BEE transformation scorecard to Level BBBEE process Help develop EE reporting and monitoring tool Support project management of transformation
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs Initiate project to improve performance • Coaching frontline staff • Identifying and developing successors access • Above average knowledge in Contact Center management • Productivity Measures Process Specific Skills guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs Initiate project to improve performance • Coaching frontline staff • Identifying and developing successors
DESCRIPTION Key Responsibilities Besides coding and developing SAP modules with the help of the ABAP/4 programming designs to meet ABAP project requirements. Recommend process improvements to achieve project goals. Provide Provide high quality customer support throughout the project. Conduct defect analysis and perform necessary functional owners, architects, and other personnel to develop dynamic and flexible systems to meet the emerging codes as needed. Develop technical specification and estimations for assigned project. Work in compliance
24/7 environment Employee Satisfaction, people development and morale. Process performance - as per KSFs 24/7 environment Employee Satisfaction, people development and morale. Process performance - as per KSFs
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency
Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of BPO large client relationship Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of BPO large client relationship
24/7 environment Employee Satisfaction, people development and morale. Process performance - as per KSFs 24/7 environment Employee Satisfaction, people development and morale. Process performance - as per KSFs